General Setup
Pricing FAQs
Is there a free plan? What are its limitations? Yes! We offer a Free Plan that gives you access to all features, along with: Up to 20 preorders per month Up to 50 restock emails per month One-on-one onboarding call Once you exceed 20 preorders or 50 ...
How to Set Up Your Email Provider (SMTP) in Snap Preorder
By default, syncX: Preorder sends emails to your customers using its own built-in email system — so everything works right out of the box without any extra setup. However, if you want emails to be sent from your own email address (for example, ...
Introduction to Analytics feature
Welcome to our Analytics feature, which helps you track the performance of your Preorder and Back in Stock campaigns all in one simple dashboard. This feature is designed for store admins who want clear insights into: How their campaigns are ...
How to use the Translate Plan Name feature
The Translate Plan Name feature allows you to provide multilingual support for your payment plans. This ensures that customers can view plan names in their preferred language, enhancing their shopping experience. Here's how to use this feature: ...
Enabling Customer Pre-order Cancellations via Email
You can easily enable and configure the order management feature, allowing your customers to cancel their pre-orders directly from the confirmation email. This enhances the user experience by providing more control over their purchases. This article ...
When delay notification is sent to customers?
When you update the expected delivery date for their orders, our system ensures that customers are informed about any delays automatically. Below is a clear explanation of how this process works: Initial Expected Delivery Date: When you set a ...
Introduction to text and translation feature
In this article, we'll walk you through the Translations feature. By the end, you'll know how to seamlessly change content and translate to match your store's languages. Let's get started! Part 1: Introduction to Text and Translation For pre-order ...
Introduction to stock progress bar
In this article, we'll walk you through the Stock Progress Bar feature. By the end, you'll know how to customize a Stock Progress Bar that seamlessly matches your store's theme. Let's get started! What is a Stock progress bar? A Stock Progress Bar is ...
How to set up partial payment?
Setting up partial payment for your Preorder campaign offers flexibility to your customers and can boost your sales. Customize your payment plans to fit your business needs and keep your customers informed about their payment schedules. This article ...
Introduction to pre-order badge feature
The Pre-Order Badge feature allows you to highlight products that are available for pre-order, enhancing visibility and encouraging customer engagement. Below is a step-by-step guide to help you customize and implement this feature effectively. Step ...
Introduction to Back In Stock campaign
With the Back in Stock Notifications, you can keep customers informed and boost sales when products are restocked. This article will guide you on how to set up a Back in Stock Notification. Part 1: How to set it up? Step 1: Activate the campaign ...
How to set up Expected Delivery Date
This article will guide you through setting up an expected delivery date and explaining how each option affects the Shopify fulfillment status. The ""Expected Delivery Date"" feature allows you to define when you plan to ship the pre-order item. It ...
Introduction to Pre-order campaign
With the Preorder campaigns, you can ensure your customers never miss out on their desired products. This article will guide you on how to set up a Preorder campaign for both out-of-stock and available products Part 1: How to set it up? Step 1: ...