When delay notification is sent to customers?
When you update the expected delivery date for their orders, our system ensures that customers are informed about any delays automatically. Below is a clear explanation of how this process works:
Initial Expected Delivery Date:
When you set a specific expected delivery date (e.g., December 20th) or a dynamic date (e.g., after 10 days), this information is shared with customers as part of their order confirmation.
Updating the Expected Delivery Date:
If you later enter the campaign and update the delivery date to a later date (e.g., from December 20th to December 25th) or extend the dynamic date significantly (e.g., from 10 days to 15 days) to, the system detects the delay.
3. Automatic Delay Notification:
Once a delay is identified:
- A notification is automatically sent to the affected customers.
- The notification explains the updated delivery timeline, ensuring customers are aware of the new expected delivery date or time range.
This feature helps maintain transparency between merchants and customers, reducing confusion or dissatisfaction caused by unexpected delays.
By automating delay notifications, we ensure that customers stay informed, and merchants can focus on managing their campaigns without needing manual updates to customers.
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